I. Introduction to TRUNG NGUYEN LEGEND and Its Vision

Founded on June 16, 1996, in Buôn Ma Thuột, the coffee capital of Vietnam, TRUNG NGUYEN LEGEND has grown from a small coffee shop to a global powerhouse in coffee production, processing, and retail. Under the leadership of its visionary founder, Mr. Đặng Lê Nguyên Vũ, the company has become synonymous with innovation and quality, embodying the slogan “Inspire Creativity.” Today, TRUNG NGUYEN LEGEND operates three state-of-the-art coffee processing plants in Ho Chi Minh City, Bình Dương, and Bắc Giang, alongside its flagship facility in Buôn Ma Thuột, which is the largest coffee processing plant in Southeast Asia. With products exported to over 100 countries and a robust presence in markets like the United States, China, and Europe, TRUNG NGUYEN LEGEND is a leading ambassador of Vietnamese coffee culture.

The company’s portfolio includes iconic products such as G7 instant coffee, Weasel coffee, and Legendee, as well as its innovative E-Coffee model and the World Coffee Museum in Buôn Ma Thuột. Recognized by Forbes in 2022 as the “Awakening Brand,” TRUNG NGUYEN LEGEND continues to drive Vietnam’s coffee industry toward global prominence, with a vision to position Buôn Ma Thuột as the “Coffee Capital of the World.”

To support its ambitious growth and maintain operational excellence, TRUNG NGUYEN LEGEND has embraced digital transformation. A key component of this strategy is the implementation of Vietsoft’s CMMS EcoMaint software at its G7 instant coffee plant in Tân Đông Hiệp, Dĩ An, Bình Dương.

II. Why TRUNG NGUYEN LEGEND Chose CMMS EcoMaint

1. Challenges in Traditional Asset Management

TRUNG NGUYEN LEGEND operates advanced production facilities equipped with cutting-edge technology from Germany (Neuhaus Neotec) and Italy (FEA s.r.l), producing high-quality coffee products for both domestic and international markets. However, managing a large fleet of complex machinery across multiple plants posed significant challenges:

• Manual Processes: Asset and maintenance data were often managed using Excel, paper-based records, or fragmented systems like ERP and accounting software, which lacked the specificity needed for technical and maintenance teams.
• Unplanned Downtime: Unexpected equipment failures disrupted production, leading to costly downtime and reduced output.
• Inventory Inefficiencies: Inconsistent spare parts inventory management resulted in overstocking or shortages, increasing costs.
• Lack of Centralized Data: Without a unified system, tracking equipment history, maintenance schedules, and performance metrics was time-consuming and prone to errors.

To address these challenges, TRUNG NGUYEN LEGEND sought a robust, user-friendly solution to streamline maintenance operations and align with its digital transformation goals. Vietsoft’s CMMS EcoMaint emerged as the ideal choice due to its comprehensive features, cloud-based accessibility, and proven success in Vietnam’s industrial sector.

2. Overview of CMMS EcoMaint

CMMS EcoMaint, developed by Vietsoft in collaboration with experts from Ho Chi Minh City University of Technology and Education, is a powerful Computerized Maintenance Management System (CMMS) designed to optimize asset management and maintenance processes. Tailored for industries with complex equipment, such as coffee production, EcoMaint offers a cloud-based, mobile-accessible platform that simplifies planning, tracking, and reporting of maintenance activities.

By implementing CMMS EcoMaint, TRUNG NGUYEN LEGEND aimed to enhance equipment reliability, reduce downtime, and improve cost efficiency across its Bình Dương facility.

III. Key Features of CMMS EcoMaint for TRUNG NGUYEN LEGEND

1. Comprehensive Asset Management

CMMS EcoMaint enables TRUNG NGUYEN LEGEND to centralize all asset-related information, including equipment specifications, maintenance history, and spare parts requirements. Each asset is assigned a unique QR code, allowing technicians to access detailed data instantly via mobile devices. For example, at the Bình Dương plant, which spans 3 hectares and houses advanced coffee processing equipment, EcoMaint tracks over 1200 assets, ensuring complete visibility into their status and performance.

2. Preventive Maintenance Scheduling

EcoMaint’s automated scheduling feature allows TRUNG NGUYEN LEGEND to implement preventive maintenance plans based on time intervals or operational metrics, such as machine running hours. This proactive approach has reduced unexpected breakdowns by 76.7% in similar implementations, as seen in Vietsoft’s case studies. For TRUNG NGUYEN LEGEND, this means fewer production interruptions and consistent output of high-quality G7 instant coffee.

3. Inventory and Spare Parts Management

Effective spare parts management is critical for TRUNG NGUYEN LEGEND’s high-tech production lines. EcoMaint tracks inventory levels, issues alerts for low stock, and generates purchase proposals based on maintenance schedules. This has helped the company reduce spare parts inventory costs by 10-20%, as demonstrated in Vietsoft’s case studies, while ensuring critical components are always available.

4. Real-Time Monitoring and Reporting

EcoMaint’s dashboard provides TRUNG NGUYEN LEGEND with real-time insights into equipment performance, maintenance costs, and downtime trends. The system generates nearly 100 customizable reports, covering metrics such as equipment uptime, maintenance costs, and inventory turnover. For instance, managers can compare monthly downtime against previous years or analyze common failure causes to optimize maintenance strategies.

5. Mobile Accessibility and Integration

EcoMaint’s mobile app allows TRUNG NGUYEN LEGEND’s technicians to log maintenance requests, check equipment status, and upload photos or videos directly from the factory floor. The system also integrates seamlessly with existing ERP and IoT solutions, ensuring smooth data flow and eliminating redundant data entry. This is particularly valuable for TRUNG NGUYEN LEGEND’s Bình Dương plant, which uses IoT sensors to monitor equipment conditions in real time.

 

IV. Implementation Process of CMMS EcoMaint at TRUNG NGUYEN LEGEND

Step 1: Identifying Core Challenges

TRUNG NGUYEN LEGEND collaborated with Vietsoft to assess its maintenance challenges, including high downtime costs, inefficient inventory management, and the need for centralized data. The goal was to enhance equipment reliability and reduce maintenance costs by at least 15%.

Step 2: Customizing the Solution

Vietsoft tailored EcoMaint to meet TRUNG NGUYEN LEGEND’s specific needs, such as managing complex coffee processing equipment and integrating with existing ERP systems. The system was configured to support both English and Vietnamese, accommodating the company’s diverse workforce and international operations.

Step 3: Data Preparation and Coding

Vietsoft’s team worked with TRUNG NGUYEN LEGEND to catalog over 5,000 spare parts and equipment items, assigning unique codes (e.g., “TDBGT001” for a conveyor belt gear) to streamline tracking. Data from existing records, such as equipment manuals and maintenance logs, was digitized and imported into EcoMaint via Excel.

Step 4: Training and Deployment

Vietsoft conducted rapid training sessions for TRUNG NGUYEN LEGEND’s maintenance team, managers, and operators, ensuring all users were proficient in using the system. The deployment was completed in just three months, with the system going live at the Bình Dương plant in early 2019.

Step 5: Ongoing Support and Optimization

Post-deployment, Vietsoft provided continuous support to address any issues and optimize the system based on user feedback. TRUNG NGUYEN LEGEND also implemented condition-based maintenance (CBM) using IoT sensors, further enhancing equipment reliability.

 

V. Benefits of TRUNG NGUYEN LEGEND Implementing CMMS EcoMaint

1. Reduced Downtime

Since implementing CMMS EcoMaint, TRUNG NGUYEN LEGEND has reduced unplanned downtime by approximately 42%, equivalent to 1,790 hours annually, based on Vietsoft’s case study data. This translates to significant cost savings and increased production capacity for the G7 instant coffee line.

2. Cost Savings

EcoMaint has helped TRUNG NGUYEN LEGEND reduce total maintenance costs by 20.2%, or roughly $2,883 annually, by minimizing emergency repairs and optimizing spare parts usage. The system’s predictive maintenance capabilities have also extended equipment lifespan by 10%.

3. Improved Productivity

By automating maintenance scheduling and work order management, EcoMaint has boosted maintenance productivity by 28.3%, as reported in industry studies. This allows TRUNG NGUYEN LEGEND’s technicians to focus on high-value tasks, improving overall operational efficiency.

4. Enhanced Decision-Making

EcoMaint’s comprehensive reports provide TRUNG NGUYEN LEGEND’s leadership with actionable insights into equipment performance and maintenance costs. For example, the system’s OEE (Overall Equipment Effectiveness) analysis helps managers make informed investment decisions, ensuring optimal resource allocation.

5. Streamlined Inventory Management

EcoMaint’s inventory module has reduced spare parts inventory by 19.4%, ensuring TRUNG NGUYEN LEGEND maintains optimal stock levels without overstocking. This has freed up capital for other strategic investments, such as expanding the G7 brand in China.

 

VI. Real-World Impact: TRUNG NGUYEN LEGEND’s Success with CMMS EcoMaint

The implementation of CMMS EcoMaint at TRUNG NGUYEN LEGEND’s Bình Dương plant has delivered tangible results. Since 2019, the company has seen a 92% reduction in equipment failure rates, dropping from 2.03 incidents per machine per year to just 0.1. Emergency repair work orders have decreased from 19.5% to 1.8% of total maintenance tasks, demonstrating the effectiveness of EcoMaint’s preventive maintenance features.

These improvements have strengthened TRUNG NGUYEN LEGEND’s ability to meet growing demand for its G7 instant coffee, which holds a leading position in markets like China and the United States. By minimizing downtime and optimizing maintenance processes, the company has enhanced its competitive edge in the global coffee industry.

 

VII. Why CMMS EcoMaint Is Ideal for Vietnam’s Manufacturing Sector

1. Tailored for Local Needs

Designed with Vietnam’s manufacturing landscape in mind, CMMS EcoMaint supports both modern and legacy equipment, making it ideal for companies like TRUNG NGUYEN LEGEND that operate a mix of automated and semi-automated systems. Its user-friendly interface and mobile accessibility ensure adoption even among employees with limited technical expertise.

2. Scalable and Flexible

EcoMaint’s cloud-based architecture allows TRUNG NGUYEN LEGEND to scale the system across its other facilities in Buôn Ma Thuột and Bắc Giang. The system’s customizable modules also enable tailored solutions for specific production needs, such as coffee processing and packaging.

3. Proven Track Record

With over 300 successful implementations across industries like manufacturing, mining, and utilities, Vietsoft’s EcoMaint has a proven track record in Vietnam. Case studies, such as a port operator reducing failure rates by 92%, highlight its reliability and effectiveness.

 

VIII. Future Outlook: TRUNG NGUYEN LEGEND’s Digital Transformation Journey

The successful implementation of CMMS EcoMaint at the Bình Dương plant marks a significant step in TRUNG NGUYEN LEGEND’s digital transformation journey. The company plans to expand EcoMaint’s use to its other facilities, integrating advanced IoT and AI capabilities to enable predictive maintenance. This will further enhance equipment reliability and support TRUNG NGUYEN LEGEND’s goal of achieving a $20 billion coffee export target, contributing to Vietnam’s position as a global coffee powerhouse.

By leveraging CMMS EcoMaint, TRUNG NGUYEN LEGEND is not only optimizing its operations but also setting a benchmark for digital transformation in Vietnam’s manufacturing sector. The system’s ability to reduce costs, improve productivity, and provide actionable insights aligns perfectly with the company’s vision of innovation and sustainability.

 

IX. Conclusion

TRUNG NGUYEN LEGEND implements CMMS EcoMaint to transform its maintenance operations, achieving significant reductions in downtime, maintenance costs, and inventory inefficiencies. By centralizing asset management, automating preventive maintenance, and providing real-time insights, EcoMaint has empowered TRUNG NGUYEN LEGEND to maintain its position as a global leader in the coffee industry. For other manufacturing businesses in Vietnam, this case study demonstrates the transformative potential of CMMS EcoMaint in driving operational excellence and supporting digital transformation.

Explore the CMMS EcoMaint solution here.

Contact us for consultation via hotline: 0986778578 or email: sales@vietsoft.com.vn.